Policies
SHIPPING:
Shipping Methods: We offer standard shipping through reputable carriers, including USPS, UPS, and FedEx. The shipping method and carrier will depend on the destination and the weight of the package. Expedited shipping options may be available for an additional fee. Please select the desired shipping method during checkout to view the options and associated costs.
Shipping Costs: Shipping costs will be calculated based on the weight of the package, destination, and the selected shipping method. The shipping cost will be displayed during the checkout process before finalizing your order.
Estimated Delivery Times: Delivery times may vary depending on the shipping method and destination. Due our collection operating on a pre order basis, you can expect your items to arrive in around 3 weeks. Delivery times are subject to change due to unforeseen circumstances or during peak seasons.
Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or through the carrier's website.
Customs and Duties: For international orders, customs fees, taxes, and duties may apply upon arrival in your country. These charges are the responsibility of the customer and will be assessed by the customs authorities. We recommend contacting your local customs office for more information on potential fees.
Order Modifications and Cancellations: We understand that changes or cancellations may be necessary in certain situations. Please contact our customer support team as soon as possible if you need to modify or cancel your order. We will do our best to accommodate your request, but please note that once an order has been shipped, modifications or cancellations may not be possible.
Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue promptly.
Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for delays or failed deliveries due to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.
Please note that this Shipping Policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay informed about any updates.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at info@class.ca or direct message us on our instagram @cl5ss. We are always here to help and answer any questions you may have.
RETURN POLICY:
At Class, we are committed to providing our customers with high-quality products and services. As such, we have a no refund policy. All sales are final and non-refundable.
Damages and issues: In the event that you receive a defective or damaged item, or if you receive the wrong item, please inspect your order upon receipt and contact us immediately. We will work with you to evaluate the issue and make it right.
False Chargebacks: Please note that false chargebacks are not allowed and will result in action being taken against the customer. We reserve the right to refuse service to anyone who files a false chargebacks.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at info@class.ca or direct message us on our instagram @cl5ss. We are always here to help and answer any questions you may have.